Last updated: 8 May 2010
With all purchases from our web site, the risks of loss and title for any products purchased pass from us to you upon our delivery of the items to a shipping carrier. Once your order is in the hands of a shipping agent, its out of our hands. If the items you ordered are lost or damaged during shipment (i.e., after we hand those items over to the carrier), you are responsible for filing any notices, claims, or actions with that carrier. If you believe your order has been lost in transit, please call Stronhold Safe (at 888-288-0550) and we will attempt to track the shipment for you.
Orders will be shipped to the address you specify as long as that shipping address complies with our shipping policies and any applicable state, local, federal, or international laws.
Orders can be shipped via United States Postal Service (USPS), United Parcel Service (UPS), or FedEx.
Orders to be shipped to any destination outside the United States or its territories will be considered final upon placement of the order. The customer placing such an order is responsible for all customs and duty upon receipt regardless of whether the person placing the order also is the recipient.
Cash-on-delivery (COD) orders are not allowed.
Packages returned to Stronhold Safe due to our shipping error (e.g., incorrectly transcribing or failing to provide a shipping address) will be re-shipped at our expense. However, if a customers mistake causes an error in shipment, we will contact the customer and hold the shipment for 30 days. The order will be re-shipped only after the customer pays the charges necessary to make the shipment again. If the customer cannot be contacted or does not pay re-shipment charges within 30 days, the order will be canceled and the customers payment will be returned, minus a 20% re-stocking fee for regular orders. However, no payments will be returned on special orders, which are considered final when the order is placed (see above).
Anyone receiving an order from us should check the contents of the shipment against the enclosed invoice to ensure all items ordered were properly shipped. If an error in shipment occurred, please contact Stronhold Safe immediately. We will ship the missing or replacement items at our cost. A copy of the invoice is necessary for reporting missing or incorrect items in a shipment, and any shortages must be reported within 48 hours of receipt.